Analyzing sources of customer requests is a very important business task. When you’re dealing with web traffic, it’s fairly easy to do — businesses can get behavioral customer data with the help of services like Google Analytics. However, when it comes to calls, it might get difficult. Call tracking is a simple solution.
2020-09-15
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RTMP is designed to provide persistent, low-latency live streams. The protocol offers several options, which we’ll discuss in this article.
2020-10-30121553
Voximplant offers a set of complementary Management APIs that enable you to control and manage the Voximplant cloud platform from your own servers
2020-10-30175540
Computer telephony integration (CTI) connectors deliver increased contact center efficiency and better customer experiences, but their cost and complexity has limited adoption to large enterprises.
2020-10-27117482
Our experts have identified 9 important customer service trends that you should know about if you want to keep up with competitors and improve the overall customer experience. Let's take a look at how customer service is changing along with technology in 2020.
2020-06-04117103
Learn how communications platform as a service (CPaaS) helps you build flexible and efficient communications workflows
2020-04-23174932
When it comes to analyzing contact center effectiveness, managers struggle to choose the most relevant metrics. Here, we review KPIs that measure customer experience and boost contact center performance.
2020-10-20141015
Serverless architectures make it easy to deploy apps in the cloud. Developers can run the app code without the hassle of deploying and maintaining servers. Cloud providers manage servers for you.
2020-10-20124082
Communications Platforms as a Service (CPaaS) provide tools and services developers can use to add real time voice and video communications to their applications.
2020-10-20120037
The Voximplant Flutter SDK enables developers to embed real-time video call functionality into their Android and iOS apps
2020-10-19126255
Voximplant offers a key-value storage service as a standard feature in its serverless CPaaS platform
2020-10-20114194
Traditionally, companies have used a direct inward dialing service to route calls through an on-premises PBX directly to the internal phone number of an employee. It allows the company to use one physical trunk line to connect multiple employees.
2020-10-14115429
Discover effective strategies to enhance remote training for cloud contact centres using an LMS. From seamless onboarding to advanced learning modules, see how well-structured training can boost team productivity, engagement, and skill development across all levels.
2024-12-1063828
How does personalized customer communication drive business growth? Discover key strategies like data collection, segmentation, tailored messaging, technology, and customer-centric culture. Learn how to boost loyalty, retention, and sales with effective personalization!
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Explore five powerful ways AI-driven chatbots are transforming the mobile app experience, providing fast, personalized support that meets today’s high customer expectations. From instant messaging to proactive guidance, discover how chatbots boost user satisfaction and retention.
2024-11-1462983
New Features in Voximplant Kit: Update overview. We are constantly working to improve our product to make it easier to use and more effective for you. In this update, we have added several useful features. Here’s what’s new:
2025-02-1461375
Check out the latest useful Voximplant Kit updates — we developed chat analytics, improved call history, added new tools for supervisors, expanded scenario capabilities, and updated the softphone. Below is a brief overview of the essential enhancements.
2025-05-1523699
Discover how to create a game-changing app in 2025 with no-code tools. From planning and building to launching, learn actionable steps for success without coding barriers. Track KPIs, gather feedback, and refine for growth. Dive into this practical guide to get started!
2024-11-2264175
Boost your food tech app in 2024! Learn 12 in-app content tricks from a study of 5000+ stories. Personalize, gamify, and use cross-channel messaging for user retention.
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Connect any Voximplant call to ElevenLabs Conversational AI agents
2025-06-097447
