How many times a day do you talk to a computer? We’re not referring to the exasperated exclamation you direct at your laptop when it overheats and crashes. We want you to think about the moments you speak to a device and it actually listens.
To deliver customers text alerts, businesses use communications channels such as SMS and push notifications. In this article, we explain how to use text alerts.
To reinforce customer trust in your business, it is important to regularly communicate with the audience of your brand. SMS messaging is an affordable and quick way to inform customers about all the important news, to promote products and services or simply stay in touch. Here’s why personalized text messaging is a highly effective method of communication.
The WebSocket protocol (commonly referred to as “WebSockets”) enables real time interactive data exchanges between clients and servers, and application-to-application. It is ideal for connecting communications applications to services offered by specialized cloud providers.
When a business grows and faces the need to automate sales processes and improve customer interaction, choosing the right CRM system becomes an important task. Today, we are going to talk about cloud-based and on-premise CRMs. Which type is right for your business? Let’s find out.
With speech synthesis support for Microsoft Azure Text-to-Speech, you can choose from more than 425 voice options covering 40 languages and 60 dialects from 6 distinct speech synthesis engine providers.
The SIP protocol supports transport over TCP and UDP with each having its advantages and disadvantages. In addition, security considerations may drive you to consider the TLS protocol
Empathy is key to exceptional customer service. Learn how to cultivate empathy within your team, boost customer satisfaction, and create a positive brand image. Discover practical tips and 15 powerful phrases to express empathy effectively and transform your customer interactions.
New Features in Voximplant Kit: Update overview. We are constantly working to improve our product to make it easier to use and more effective for you. In this update, we have added several useful features. Here’s what’s new:
OpenAI has launched its beta Realtime API, revolutionizing voice assistants with speech-to-speech interactions, ultra-low latency, and realistic voices. Voximplant’s integration makes it easy to connect calls to OpenAI's models, enabling seamless, human-like conversations with minimal setup.
Discover effective strategies to enhance remote training for cloud contact centres using an LMS. From seamless onboarding to advanced learning modules, see how well-structured training can boost team productivity, engagement, and skill development across all levels.
Boost your food tech app in 2024! Learn 12 in-app content tricks from a study of 5000+ stories. Personalize, gamify, and use cross-channel messaging for user retention.
New integrations for Voice AI have arrived: Google's Gemini 2.0 Flash model, featuring seamless voice-to-voice conversation capabilities and ElevenLabs low-latency streaming speech synthesis are now available for Voximplant developers