The company was recently audited by the British Standards Institution (BSI) and was certified in relation to the process "Software Development and VoIP Solutions Based on the CPaaS Model" for compliance with the requirements of ISO/IEC 27001: 2013.
2021-05-31
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The on-demand economy is continuing to grow and the platforms that power these apps need robust communication. Voximplant technology is behind industry leading communication for on-demand services.
2021-04-08167126
Reaching out to a large customer base doesn't have to be overwhelming. Here are four ways you can launch more effective outbound call campaigns.
2021-04-08140801
Interactive Voice Response (IVR) systems are supposed to enhance the customer experience, but often they diminish it. Use Voximplant Kit for flexible IVR tools to bring a smile to customers faces & customize to your needs.
2021-03-02168316
Voicebots can lift the load off human operators for any business. In these six sectors, they are a must if you want to trump your competition.
2021-03-01142646
For many consumers, personalized customer service is key to good customer experiences (CX). According to a 2020 survey by Gladly, close to two-thirds of respondents said that “lack of personalization makes [them] feel like a ticket number.” Businesses wishing to meet and exceed customer expectations need to make personalized service a top priority. But personalization goes beyond making movie recommendations or using a customer’s name in an email subject line. When it comes to personalized service, it’s paramount that you deliver relevant, valuable, and speedy support to promote positive customer experiences. In this article, we’ll break down what personalized service means, why it’s so important to CX, and how you can deliver personalization service to your customers.
2020-12-22178350
A couple weeks ago, Amazon Web Services (AWS) experienced an outage in its US-EAST-1 region. As so many services rely on AWS, this outage had a broader impact, causing outages and various issues with Amazon’s own Ring services, online retailers, and even the New York City MTA. In addition, a couple major Communications Platform as a Service (CPaaS) providers also reported issues (Voximplant was not impacted), potentially impacting the communications of many of their customers. With this in mind, now is a good time to look at how CPaaS offers leverage public cloud infrastructure and review the factors involved in providing reliable, high quality communications services. In this post we will review the public cloud infrastructure used by several major CPaaS vendors and discuss the implications of their choices.
2020-12-23177379
Automating your call center operations can dramatically improve business outcomes. Solutions like Voximplant create high-quality customer experience without sacrificing agility. Learn how to improve call center operations.
2020-12-18180311
Striving to offer the best service possible, contact centers are usually very quick to adopt new technologies and try out innovative solutions. Successful implementation of speech technologies can create a great competitive advantage for a company.
2020-12-30148557
When looking for a new contact center solution you can go two routes: the technical route or the no-code route which empowers teams to design their call center processes without technical expertise. Voximplant Kit is the virtual contact solution for non-technical teams.
2020-12-17151425
Voice bots are AI-powered software that can understand natural language (NLU) and synthesize speech in order to converse with people. Voice bots can run automated call campaigns for various purposes, put data into your CRM and route calls to the appropriate agents.
2020-12-07187158
VoIP providers minimize latency by supporting point-to-point SIP calls, operating a global POP network and maintaining modern codecs. Dip into our guide and choose your VoIP provider wisely.
2020-12-04156155
Voximplant has added a WebSocket privacy option that redacts message payloads from logs across all WebSocket-based services – Voice AI connectors and external speech system – and speech control modules
2026-04-231578
Connect any Voximplant call to ElevenLabs Conversational AI agents
2025-06-0927163
Use Realtime API in VoxEngine to build speech-to-speech voice AI with data residency control. Set baseUrl to any OpenAI Realtime-compatible endpoint, including Azure EU deployments, and control where call audio is processed
2026-07-29249
Today Ultravox announced they are directly integrating Voximplant into their platform to provide SIP capabilities. The integration builds on Voximplant’s deep telephony and Voice AI tooling
2025-10-297567
Voximplant has new realtime speech generation for voice AI from Inworld, our latest Voice AI text-to-speech (TTS) partner. Together, we combine state-of-the-art TTS with carrier-grade connectivity so you can build voice agents that sound like your brand, not a generic robot.
2025-12-0815123
Voximplant now includes a native Deepgram module that connects any Voximplant call to Deepgram’s Voice Agent API for real-time, speech‑to‑speech conversations. You can stream audio from phone numbers, SIP trunks, WhatsApp, or WebRTC into Deepgram’s unified agent environment—combining STT, LLM reasoning, and TTS—and play responses via Voximplant’s serverless runtime with minimal latency.
2025-12-1710671
Connect any OpenAI-compatible text LLM to your voice AI pipeline in VoxEngine via Chat Completions or Responses API. Set baseUrl to any provider or your own deployment, including EU endpoints for data residency
2026-07-22889
Voximplant AI Agent Skills let your coding agent build and ship voice applications without switching tools
2026-06-11814
