Enhance Customer Service Results with an IVR System
Voximplant’s tools enable businesses to improve their customer service results through interactive voice response systems (IVR). Read more!
2021-12-20
149400Tag: ivr
2021-12-20149400
Choosing Ecommerce Contact Center Technology: Challenges and Features to Consider
Discover which contact center technology features help you tackle the challenges of ecommerce customer experience with ease.
2020-11-11190746
Customer Service Optimisation Trends of 2020
Our experts have identified 9 important customer service trends that you should know about if you want to keep up with competitors and improve the overall customer experience. Let's take a look at how customer service is changing along with technology in 2020.
2020-06-04164737
High quality Speech Recognition is now available
We are happy to announce the high quality speech recognition for both audio call records transcription and real-time recognition scenarios.
2016-11-11152143
How Jev-like models improve LLM voice bots
How Jev and other decision models help LLM voice bots with topic routing, turn detection, barge-in, form filling, action checks and model choice.
2026-10-15686
Grok Voice Agent API now available in Voximplant
Voximplant now includes a native Grok module that connects any Voximplant call to xAI’s Grok Voice Agent API for real-time, speech-to-speech conversations. With a single VoxEngine scenario, you can interact via audio with Grok over phone numbers, SIP trunks and infrastructure, WhatsApp Business, or WebRTC into Grok — all without building custom media gateways or WebSocket streaming infrastructure.
2026-01-1428607
Extend Cartesia Line Agents to SIP, WhatsApp, and Global Phone Networks
Voximplant now includes a native Cartesia Line / Agents connector that connects any Voximplant call to a Cartesia Line voice agent for real-time, speech-to-speech conversations—over PSTN, SIP, WebRTC, or WhatsApp Business Calling—without building custom media gateways or WebSocket streaming infrastructure.
2026-02-1115505
Inworld Text-to-Speech now available in Voximplant
Voximplant has new realtime speech generation for voice AI from Inworld, our latest Voice AI text-to-speech (TTS) partner. Together, we combine state-of-the-art TTS with carrier-grade connectivity so you can build voice agents that sound like your brand, not a generic robot.
2025-12-0823300
Ultravox adds SIP to its Voice AI Services using Voximplant
Today Ultravox announced they are directly integrating Voximplant into their platform to provide SIP capabilities. The integration builds on Voximplant’s deep telephony and Voice AI tooling
2025-10-2915275
Voice AI agents can now act, not just talk: introducing the VoxEngine MCP Client
Voximplant now includes a native MCP Client for VoxEngine, giving developers direct connectivity to any MCP server and full control over every tool call
2026-06-038949
Secrets for secure credential storage
Voximplant has added Secrets, a dedicated credential store for API keys, tokens, and other sensitive values that VoxEngine scenarios need at runtime
2026-04-279190
Agentic VoiceDSP: natural turn-taking for cascade voice pipelines
Agentic VoiceDSP handles turn-taking for voice agents on your own STT, LLM and TTS: pauses, interruptions, silence and noisy lines, right inside Voximplant.
2026-10-05690