Enhance Customer Service Results with an IVR System
Voximplant’s tools enable businesses to improve their customer service results through interactive voice response systems (IVR). Read more!
2021-12-20
135183Tag: ivr
2021-12-20135183
Choosing Ecommerce Contact Center Technology: Challenges and Features to Consider
Discover which contact center technology features help you tackle the challenges of ecommerce customer experience with ease.
2020-11-11175310
Customer Service Optimisation Trends of 2020
Our experts have identified 9 important customer service trends that you should know about if you want to keep up with competitors and improve the overall customer experience. Let's take a look at how customer service is changing along with technology in 2020.
2020-06-04150676
High quality Speech Recognition is now available
We are happy to announce the high quality speech recognition for both audio call records transcription and real-time recognition scenarios.
2016-11-11144282
Secrets for secure credential storage
Voximplant has added Secrets, a dedicated credential store for API keys, tokens, and other sensitive values that VoxEngine scenarios need at runtime
2026-04-271052
Grok Voice Agent API now available in Voximplant
Voximplant now includes a native Grok module that connects any Voximplant call to xAI’s Grok Voice Agent API for real-time, speech-to-speech conversations. With a single VoxEngine scenario, you can interact via audio with Grok over phone numbers, SIP trunks and infrastructure, WhatsApp Business, or WebRTC into Grok — all without building custom media gateways or WebSocket streaming infrastructure.
2026-01-1414140
Voximplant adds enhanced pipeline options for Voice AI
Voximplant now lets developers build full-cascade voice AI pipelines in VoxEngine without sacrificing turn-taking quality.
2026-03-263021
Voice AI agents can now act, not just talk: introducing the VoxEngine MCP Client
Voximplant now includes a native MCP Client for VoxEngine, giving developers direct connectivity to any MCP server and full control over every tool call
2026-06-03402
Introducing integration with ElevenLabs Conversational AI
Connect any Voximplant call to ElevenLabs Conversational AI agents
2025-06-0926044
Inworld Text-to-Speech now available in Voximplant
Voximplant has new realtime speech generation for voice AI from Inworld, our latest Voice AI text-to-speech (TTS) partner. Together, we combine state-of-the-art TTS with carrier-grade connectivity so you can build voice agents that sound like your brand, not a generic robot.
2025-12-0813628
Deepgram Voice Agent now available in Voximplant
Voximplant now includes a native Deepgram module that connects any Voximplant call to Deepgram’s Voice Agent API for real-time, speech‑to‑speech conversations. You can stream audio from phone numbers, SIP trunks, WhatsApp, or WebRTC into Deepgram’s unified agent environment—combining STT, LLM reasoning, and TTS—and play responses via Voximplant’s serverless runtime with minimal latency.
2025-12-179334
Ultravox adds SIP to its Voice AI Services using Voximplant
Today Ultravox announced they are directly integrating Voximplant into their platform to provide SIP capabilities. The integration builds on Voximplant’s deep telephony and Voice AI tooling
2025-10-296686