Tag: omnichannel

Blog
>
Tag: omnichannel

Top Customer Support Services for Small Businesses in 2024

In this article, we'll explore the top 10 customer support services tailored for small businesses in 2024. We'll dive into their features and benefits, helping you choose the platform that best suits your needs and growth goals. Whether you're looking to improve response times, offer personalized support, or simply streamline your communication process, these platforms are designed to empower your customer service strategy.

voximplant kit omnichannel

How to Set Up a Customer Support Center with Voximplant Kit

It's more important than ever for businesses to deliver exceptional customer support to remain relevant in a rapidly growing digital landscape. Let's walk you through how to set up a customer support center with Voximplant Kit.

omnichannel communications

Tips for improving your customer communications with omnichannel technology

Voximplant shares tips for improving your customer communications with omnichannel technology

Contact Center AI omnichannel customer service

The Future of Customer Service: Cloud Based Call Centers

Cloud based call centers are giving companies the option to service customers through omnichannel communication. The cloud is the future for call centers. Learn more!

omnichannel

A Guide to Creating the Best Omnichannel Customer Experience for Your "Everywhere" Customer

An effective omnichannel customer experience is all about prioritizing seamless customer engagement no matter where customers connect with your brand

elevenlabs voice agent voice ai conversational ai

Introducing integration with ElevenLabs Conversational AI

Connect any Voximplant call to ElevenLabs Conversational AI agents

voice agent voice ai multimodal ultravox

Introducing Voximplant integration with Ultravox.ai

The new integration enables instant connection of any Voximplant call to an Ultravox agent, delivering seamless voice-to-voice conversations.

New WebSocket privacy feature for compliance-oriented environments

Voximplant has added a WebSocket privacy option that redacts message payloads from logs across all WebSocket-based services – Voice AI connectors and external speech system – and speech control modules

TTS ASR Integration voice ai

OpenAI Client update: gpt-realtime GA alignment

OpenAI has recently announced GA version of their Realtime API that Voximplant now fully supports

TTS streaming gemini elevenlabs voice agent

Introducing Gemini 2.0 Flash Live API Client and ElevenLabs Streaming TTS integration

New integrations for Voice AI have arrived: Google's Gemini 2.0 Flash model, featuring seamless voice-to-voice conversation capabilities and ElevenLabs low-latency streaming speech synthesis are now available for Voximplant developers

Deepgram Voice Agent now available in Voximplant

Voximplant now includes a native Deepgram module that connects any Voximplant call to Deepgram’s Voice Agent API for real-time, speech‑to‑speech conversations. You can stream audio from phone numbers, SIP trunks, WhatsApp, or WebRTC into Deepgram’s unified agent environment—combining STT, LLM reasoning, and TTS—and play responses via Voximplant’s serverless runtime with minimal latency.

Secrets for secure credential storage

Voximplant has added Secrets, a dedicated credential store for API keys, tokens, and other sensitive values that VoxEngine scenarios need at runtime

Ultravox adds SIP to its Voice AI Services using Voximplant

Today Ultravox announced they are directly integrating Voximplant into their platform to provide SIP capabilities. The integration builds on Voximplant’s deep telephony and Voice AI tooling

voximplant kit podcast voximplant-kit-cc-news product management voximplant-kit-automation-news web sdk webrtc video kit-updates call center ios sdk sip voximplant pstn api

Tag: omnichannel

Top Customer Support Services for Small Businesses in 2024

How to Set Up a Customer Support Center with Voximplant Kit

Tips for improving your customer communications with omnichannel technology

The Future of Customer Service: Cloud Based Call Centers

A Guide to Creating the Best Omnichannel Customer Experience for Your "Everywhere" Customer

Sign Up for a free Voximplant developer account or talk to our experts

Introducing integration with ElevenLabs Conversational AI

Introducing Voximplant integration with Ultravox.ai

New WebSocket privacy feature for compliance-oriented environments

OpenAI Client update: gpt-realtime GA alignment

Introducing Gemini 2.0 Flash Live API Client and ElevenLabs Streaming TTS integration

Deepgram Voice Agent now available in Voximplant

Secrets for secure credential storage

Ultravox adds SIP to its Voice AI Services using Voximplant

Sign Up for a free Voximplant developer account or talk to our experts

Tag: omnichannel

Sign Up for a free Voximplant developer account or talk to our experts

Sign Up for a free Voximplant developer account or talk to our experts

Contact Us