A cloud-based CRM system is an essential tool for any modern customer-facing department. As your business grows, the amount of data that you need to collect, track and manage increases, and this is where a cloud-based CRM system comes to the rescue.
2020-06-29
126523
If your plans include setting up a virtual contact center and finding ways to dramatically improve your customer service and sales, we can name at least 7 reasons for you to consider Voximplant.
2020-06-18131066
Our voices transmit an incredible amount of information including our identities. Everyone’s voice is unique, which allows us to recognize someone we know based on their voice over the phone. The use of voice for identification is known as voice biometrics.
2020-06-10145217
Today we'll talk about how to create a well-performing IVR system and what you should pay attention to before you begin.
2020-06-16160059
Customers are always glad to provide you with their feedback if you: a) ask for it the right way; b) actually use what they say to improve the quality of your service and/or product. So, in this article, we'll review seven effective ways to collect and use customers’ reviews and general feedback.
2020-06-11128660
With Live Logs, you can now do the same thing for real historical calls too - and it is synchronized with any recordings made during the call too.
2020-06-0969456
Companies conduct phone surveys both to identify market trends and improve the customer experience. In this case, voice bots are an appropriate option since their implementation takes less time and frees up operators for more complex tasks
2020-06-0266244
Buyers and sellers communicate through a call center that handles both inbound and outbound inquiries. Contact centers have to serve customers and allow operators to work efficiently. Now it’s time to look at the statistics and figure out how to create the best version of a contact center for your company.
2020-05-2865541
Voximplant provides a Text-to-Speech API that allows you to communicate with customers all over the world using their native language.
2020-05-28172646
Proxy phone numbers are used to mask real phone numbers to enhance security for both customers and service providers.
2020-05-26200534
TLS stands for Transport Layer Security. It is a cryptographic protocol providing end-to-end security for all types of data sent between users. If a URL link begins with ‘https,’ your browser establishes a connection via TLS. Moreover, TLS can be used while sending emails, files, conducting audio/video conferences, and implementing IP telephony.
2020-05-26162185
Increase your business value with conversational AI
2020-05-19177750
Learn how a Voice AI Orchestration Platform connects LLMs, STT/TTS, turn‑taking, and telephony (PSTN, SIP, WebRTC) to build reliable real‑time voice agents. See benefits, architecture, and how Voximplant helps.
2025-10-273418
Voximplant has new realtime speech generation for voice AI from Inworld, our latest Voice AI text-to-speech (TTS) partner. Together, we combine state-of-the-art TTS with carrier-grade connectivity so you can build voice agents that sound like your brand, not a generic robot.
2025-12-085020
Chili Piper is popular, but is it the best for you? This article compares it to competitors like Dashly, Calendly, and others, examining features, pricing, and ideal use cases. Discover the right scheduling tool for your team's needs.
2024-12-2272939
Boost your food tech app in 2024! Learn 12 in-app content tricks from a study of 5000+ stories. Personalize, gamify, and use cross-channel messaging for user retention.
2024-12-2268672
OpenAI has recently announced GA version of their Realtime API that Voximplant now fully supports
2025-10-1010175
Connect any Voximplant call to ElevenLabs Conversational AI agents
2025-06-0918830
Voximplant now includes a native Grok module that connects any Voximplant call to xAI’s Grok Voice Agent API for real-time, speech-to-speech conversations. With a single VoxEngine scenario, you can interact via audio with Grok over phone numbers, SIP trunks and infrastructure, WhatsApp Business, or WebRTC into Grok — all without building custom media gateways or WebSocket streaming infrastructure.
2026-01-141581
The new integration enables instant connection of any Voximplant call to an Ultravox agent, delivering seamless voice-to-voice conversations.
2025-05-2823946
