How To Create An Effective IVR: Checklist
Today we'll talk about how to create a well-performing IVR system and what you should pay attention to before you begin.
2020-06-16
141885Blog
2020-06-16141885
The Best Ways To Collect And Use Customer Feedback
Customers are always glad to provide you with their feedback if you: a) ask for it the right way; b) actually use what they say to improve the quality of your service and/or product. So, in this article, we'll review seven effective ways to collect and use customers’ reviews and general feedback.
2020-06-11111229
New Live Logs for Voximplant Kit — see and hear your call logs
With Live Logs, you can now do the same thing for real historical calls too - and it is synchronized with any recordings made during the call too.
2020-06-0968771
Phone Surveys: Robots vs. Live Operators
Companies conduct phone surveys both to identify market trends and improve the customer experience. In this case, voice bots are an appropriate option since their implementation takes less time and frees up operators for more complex tasks
2020-06-0265594
Call center overview: trends and stats shaping the future
Buyers and sellers communicate through a call center that handles both inbound and outbound inquiries. Contact centers have to serve customers and allow operators to work efficiently. Now it’s time to look at the statistics and figure out how to create the best version of a contact center for your company.
2020-05-2865029
What is Text-to-Speech?
Voximplant provides a Text-to-Speech API that allows you to communicate with customers all over the world using their native language.
2020-05-28153541
Proxy Phone Numbers
Proxy phone numbers are used to mask real phone numbers to enhance security for both customers and service providers.
2020-05-26170935
What is SIP Transport Layer Security?
TLS stands for Transport Layer Security. It is a cryptographic protocol providing end-to-end security for all types of data sent between users. If a URL link begins with ‘https,’ your browser establishes a connection via TLS. Moreover, TLS can be used while sending emails, files, conducting audio/video conferences, and implementing IP telephony.
2020-05-26143731
Conversational AI
Increase your business value with conversational AI
2020-05-19158989
WebRTC API Guide
Thanks to the WebRTC standard, your customers and colleagues can join a call without needing to install or download apps. See how innovative technology impacts the telecommunications world
2020-05-22134395
How to boost your online shop conversion rates with voice bot
Each online shop is willing to increase its conversions. How to achieve this? A shop may have well-organized business processes, from engaging advertising content to the large coverage of well-tuned targeting ads.
2020-05-18126394
Dialogue classification: how to save 20% of the marketing budget on lead generation
Today we’re going to discuss how the dialogue classification is structured and why it’s useful for business.
2020-05-08129018
Voximplant Kit updates. December 2024
In this digest, we will bring you the latest updates to Voximplant Kit. We have added support for outbound WhatsApp messages, Mobile chats, support for ElevenLabs neural voices, and new automated campaign settings.
2024-12-1763729
Introducing integration with ElevenLabs Conversational AI
Connect any Voximplant call to ElevenLabs Conversational AI agents
2025-06-097448
How Automated Chatbots Enhance Customer Experience in Mobile Apps
Explore five powerful ways AI-driven chatbots are transforming the mobile app experience, providing fast, personalized support that meets today’s high customer expectations. From instant messaging to proactive guidance, discover how chatbots boost user satisfaction and retention.
2024-11-1462983
Voximplant Kit updates. April 2025
Check out the latest useful Voximplant Kit updates — we developed chat analytics, improved call history, added new tools for supervisors, expanded scenario capabilities, and updated the softphone. Below is a brief overview of the essential enhancements.
2025-05-1523699
Effective Strategies for Boosting Remote Employee Motivation
Discover proven strategies for enhancing remote employee motivation. Learn how clear goals, effective communication, properly selected tech tools, and work-life balance support create a motivated, productive remote team.
2024-11-1964685
How Personalized Customer Communication Drives Business Growth
How does personalized customer communication drive business growth? Discover key strategies like data collection, segmentation, tailored messaging, technology, and customer-centric culture. Learn how to boost loyalty, retention, and sales with effective personalization!
2024-11-2263734
Guide to Enhancing Remote Team Training: From Onboarding to Advanced Learning With an LMS in Cloud Contact Centres
Discover effective strategies to enhance remote training for cloud contact centres using an LMS. From seamless onboarding to advanced learning modules, see how well-structured training can boost team productivity, engagement, and skill development across all levels.
2024-12-1063828
No-Code App Builders: How To Build Your Own App In 2025
Discover how to create a game-changing app in 2025 with no-code tools. From planning and building to launching, learn actionable steps for success without coding barriers. Track KPIs, gather feedback, and refine for growth. Dive into this practical guide to get started!
2024-11-2264175