SmartQueueAgentStatus
Enum that represents SmartQueue statuses that can be set by an agent.
Use the SmartQueue.setCallStatus method to set the status for calls and the SmartQueue.setMessagingStatus method to set the status for messaging.
Constants
DND
Agent is in Do Not Disturb state and not ready to handle incoming calls or chats (e.g., working on another call).
Offline
Agent is offline.
Online
Agent is logged in, but not ready to handle incoming calls and chats yet.
Ready
Agent is ready to handle incoming calls and chats.