QueueInfo

The ACD queue ID

The queue name

The integer queue priority. The highest priority is 0

The application ID

Whether to enable the auto binding of operators to a queue by skills comparing

The average service time in seconds. Specify the parameter to correct or initialize the waiting time prediction

The ACD queue creating UTC date in 24-h format: YYYY-MM-DD HH:mm:ss

The ACD queue deleting UTC date in 24-h format: YYYY-MM-DD HH:mm:ss

The maximum number of calls that can be enqueued into this queue

The maximum predicted waiting time in minutes. When a call is going to be enqueued to the queue, its predicted waiting time should be less or equal to the maximum predicted waiting time; otherwise, a call would be rejected

The ACD queue editing UTC date in 24-h format: YYYY-MM-DD HH:mm:ss

Number of agents bound to the queue

The value in the range of [0.5 … 1.0]. The value 1.0 means the service probability 100% in challenge with a lower priority queue

The queue skills info

The service level thresholds in seconds

The queue users info