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ACDQueueStatisticsServiceLevelType

Individual service level description used in the ACDQueueStatisticsType.

Fields

acceptable_waiting_time

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Maximum time, is seconds, user is waiting operator for a given service level

call_count

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Number of calls for a given service level

service_level

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Percentage of calls for a given service level, from 0 (non-inclusive) up to 1 (all calls)